# TalkOmni

> TalkOmni is a company's digital front office. It answers from the company's own documents, acts in the company's own systems, and hands over to a human when it cannot. Built by Genez LLC.

Three verbs, in that order, and the order is the product:

1. **It answers.** Retrieval over the company's own uploaded knowledge, in the customer's own language, grounded rather than invented.
2. **It acts.** Tool calls into the company's own backend: capture a lead, book an appointment, check an order, run a report over the company's own reporting views in plain language. Writes are whitelisted, parameter-validated and audited.
3. **It hands over.** When it cannot or should not answer, the conversation goes to a human in the panel's own inbox; the bot stays silent and returns on resolve or on inactivity.

Everything else is a surface for those three verbs. WhatsApp, Instagram, Messenger, Telegram, email, the web chat widget and voice are how a customer reaches the front office. Embeddable forms, hosted landing pages and the video FAQ widget are other touchpoints of the same front office, not separate products.

What makes it different is not the channel count. "RAG plus tools" is a commodity. The difference is **semantic SQL over the company's own reporting views plus audited action in the company's own systems**: the assistant does not only answer, it reads the company's own data, produces the report, and does the work in the company's own software.

## Key facts

- Product type: AI digital front office for a business (B2B SaaS). Answers, acts, hands over.
- Channels: WhatsApp, Instagram, Facebook Messenger, Telegram, email (read from the business's own mailbox over IMAP and answered from its own address), and an embeddable website chat widget
- Core capabilities:
  - RAG answers grounded in the business's own documents
  - AI tool actions against the business's own backend, whitelisted and audited (reads are open, writes are gated and parameter-validated server-side)
  - Human handoff in-thread with full conversation history, plus auto-resume
  - AI voice agent: inbound and outbound phone calls, plus browser voice calls. Browser voice runs two ways: from the website chat widget's mic, and as a standalone embeddable voice assistant (a one-snippet voice.js embed the business drops on its own site, with its own button, no phone number needed)
  - Bring-your-own phone number: TalkOmni never provisions or owns numbers. The business connects the number it already uses over a SIP trunk (any provider) or Twilio, or simply forwards its existing business line to the connected number after hours; outbound calls go out on that same number. Mid-call SIP transfer hands the caller to a human
  - Appointment booking: per-project working hours (open days, slot length, bookable window, timezone), booking in chat and on the phone, a database-level single-slot guarantee against double booking, 24h/1h reminders plus a post-visit review request on the customer's own channel, and booked/reminder/review/cancelled/rescheduled webhooks
  - Custom actions: the business defines its own action (name, plain-language purpose, parameters) and it runs over the same signed gateway, with no per-action URL or secret. Sector-specific action packs and extra action slots are sold as add-ons
  - Embeddable form designer for lead capture, plus landing pages with custom-domain binding
  - Lead attribution: every form/landing lead carries first-touch UTM parameters, click IDs and referrer, with a per-project ad-traffic report
  - Embeddable FAQ / product-tour video widget: a floating launcher that answers visitor questions with short videos and/or written answers on the business's own website (a separate widget from the chat widget)
  - Headless chat embed: a UI-less JavaScript embed for businesses that want the TalkOmni brain behind their own custom chat UI
  - Visitor file upload in the web chat widget (opt-in per project): a visitor can attach images and files (PDF, Office, text, CSV, ZIP), which routes the conversation to a human agent. The assistant does not read the file itself
  - Composable form field blocks: the form and landing designers share block-based layouts (text, choice, consent and more) rendered by the same embed script
  - Lead pipeline to track and manage captured leads
  - Semantic SQL: natural-language questions answered over the business's own database (an operations copilot for internal teams, not just customers)
  - External REST API with scoped API keys: read and reply to the agent inbox, take over / resume conversations, sync leads and their attribution, manage appointments, read form submissions, manage knowledge documents, and receive a handoff webhook
  - Outbound event webhooks: nine events (lead captured, appointment booked / cancelled / rescheduled / reminder / review, voice call completed, handoff requested, member joined) delivered as signed HTTPS POSTs, HMAC-SHA256 with a per-endpoint secret, at-least-once with retries, a dead-letter queue and manual replay. Any platform with a webhook trigger consumes them directly (n8n, Make, Zapier or the business's own backend), with nothing to install on either side
  - SSO deep link: a business's own panel signs its already-logged-in users straight into a TalkOmni screen, with no second login and no password to manage. The link is single-use and expires in two minutes; the session it opens is always a rep of one project and lasts 8 hours with no refresh token. It is how a team that lives in its own CRM or helpdesk uses TalkOmni without keeping a second account
  - Bring your own form: a business that already has its own form on its own site can keep it and have its backend post the submission to the API instead of embedding a TalkOmni form. The same pipeline runs — lead captured, lead.captured webhook fired, and with consent the AI voice agent calls the person back on the business's own number. The TalkOmni form is then only a field definition and is never rendered
  - Replies in the customer's own language
- Security: per-tenant isolation, encrypted keys, full audit trail
- Pricing model: monthly subscription tiers (Basic, Pro, Enterprise) plus à-la-carte add-ons; usage metered per AI reply; 14-day free trial, no credit card required, cancel anytime; monthly or annual billing
- Interface languages: English and Turkish
- Public pages have one address per language: English is unprefixed (https://talkomni.com/pricing) and Turkish sits under /tr with a Turkish slug (https://talkomni.com/tr/fiyatlandirma). There is no /en prefix. The panel is cookie-only and carries no locale in its URLs
- Company: Genez LLC (US)

## Pages

- [Home](https://talkomni.com/): product overview, channels, how it works
- [Solutions](https://talkomni.com/solutions): overview of every TalkOmni solution
- [Omnichannel AI Chatbot](https://talkomni.com/solutions/omnichannel-chatbot): one AI chatbot across WhatsApp, Instagram, Messenger, Telegram, email and a website widget, from a single shared inbox, with human handoff
- [AI Database Assistant](https://talkomni.com/solutions/database-assistant): operations-side semantic SQL over the business's own database (Postgres/MySQL/MSSQL). TalkOmni sends a single SELECT through a gateway the business hosts; that gateway, connected with a read-only database user, is what enforces the read-only rule and the table allowlist. Every query is audited. Writes are not done in SQL at all — they go through named custom actions with typed parameters
- [AI Voice Agent](https://talkomni.com/solutions/voice-agent): a standalone embeddable browser voice assistant (one snippet, no phone number) plus inbound + outbound AI phone calls on the business's own number (BYO SIP trunk or Twilio, or forward an existing line), in the customer's language, grounded in the business's knowledge, with SIP transfer to a human
- [Landing Pages & Lead Capture](https://talkomni.com/solutions/landing-pages): no-code landing page + form builder, custom-domain hosting, a lead pipeline and UTM ad-traffic attribution
- [FAQ Video Widget](https://talkomni.com/solutions/faq-video-widget): embeddable video/text FAQ widget that answers visitor questions with short videos on the business's own site
- [Agent Actions & Integrations](https://talkomni.com/solutions/agent-actions): the action layer — built-in no-code actions, a single HMAC-signed gateway to the business's own backend, tenant-defined custom actions, whitelisted writes and a per-call log
- [Website Chat Widget](https://talkomni.com/solutions/web-chat-widget): the engine-native chat bubble — one snippet, own branding, file uploads, browser voice calls, per-audience text, per-language content, origin allowlist and in-thread human handoff
- [Lead Capture Forms](https://talkomni.com/solutions/lead-forms): embeddable form designer with ready-made templates, consent, bot protection, UTM attribution and an optional AI voice call back on submit
- [Lead Tracking](https://talkomni.com/solutions/lead-tracking): a five-stage lead pipeline with traffic-source reporting, CSV export and a lead.captured webhook into the business's own CRM
- [AI Appointment Booking](https://talkomni.com/solutions/appointments): working-hours setup, booking in chat and on the phone, a single-slot guarantee, 24h/1h reminders plus a post-visit review request, and appointment webhooks
- [Pricing](https://talkomni.com/pricing): subscription tiers, add-ons, free trial
- [Book a demo](https://talkomni.com/demo): a 15-minute call on a live example built from the business's own website content, no card, no commitment; Turkish address /tr/demo-talebi
- [Integrations & Webhooks](https://talkomni.com/integrations): the three integration directions (events pushed out, the assistant reading the business's systems mid-conversation, and the SSO deep link that keeps reps in their own panel); the nine-event catalog, the HMAC signature recipe in Node, Python, PHP and Go, and the delivery rules. Works with n8n, Make, Zapier or any backend that accepts a webhook; there is no native app in those directories
- [Developers / API](https://talkomni.com/developers): REST API reference — agent inbox, leads, appointments, forms, documents, webhooks; API-key authentication with scopes
- [FAQ](https://talkomni.com/faq): frequently asked questions about channels, answers, actions, handoff, voice, forms, the database assistant, pricing and security
- [Blog](https://talkomni.com/blog): practical guides on AI customer support (WhatsApp AI chatbots, RAG, human handoff, voice assistants, text-to-SQL for operations, lead capture with UTM attribution)
- [Blog, Turkish](https://talkomni.com/tr/blog): the Turkish blog. Posts are written per language rather than translated, so a Turkish post has its own slug and covers topics chosen for the Turkish market (KVKK compliance, pricing models, voice agents on a business's own line); it is not a mirror of the English index
- [Contact](https://talkomni.com/contact): sales and support contact
- [Terms of Service](https://talkomni.com/terms)
- [Privacy Policy](https://talkomni.com/privacy)
- [Refund Policy](https://talkomni.com/refund)
- [Cookie Policy](https://talkomni.com/cookies)

## Turkish pages

English is the default and stays unprefixed. Turkish lives under `/tr` with Turkish slugs — the address itself is translated, not only the content — and the two are declared to each other with hreflang. The API reference (`/developers`) renders an English OpenAPI spec and has no Turkish version.

- https://talkomni.com/tr — home
- https://talkomni.com/tr/fiyatlandirma — pricing
- https://talkomni.com/tr/cozumler — solutions index
- https://talkomni.com/tr/cozumler/sesli-asistan — AI voice agent
- https://talkomni.com/tr/cozumler/cok-kanalli-chatbot — omnichannel AI chatbot
- https://talkomni.com/tr/cozumler/veritabani-asistani — AI database assistant (semantic SQL)
- https://talkomni.com/tr/cozumler/landing-page — landing pages and lead capture
- https://talkomni.com/tr/cozumler/sss-video-widget — FAQ video widget
- https://talkomni.com/tr/cozumler/agent-aksiyonlari — agent actions and integrations
- https://talkomni.com/tr/cozumler/web-sohbet-widget — website chat widget
- https://talkomni.com/tr/cozumler/lead-toplama-formlari — lead capture forms
- https://talkomni.com/tr/cozumler/lead-takibi — lead tracking
- https://talkomni.com/tr/cozumler/randevu-yonetimi — AI appointment booking
- https://talkomni.com/tr/entegrasyonlar — integrations and webhooks
- https://talkomni.com/tr/sss — FAQ
- https://talkomni.com/tr/iletisim — contact
- https://talkomni.com/tr/blog — Turkish blog
- https://talkomni.com/tr/kullanim-kosullari — terms of service
- https://talkomni.com/tr/gizlilik-politikasi — privacy policy
- https://talkomni.com/tr/iade-politikasi — refund policy
- https://talkomni.com/tr/cerez-politikasi — cookie policy
- https://talkomni.com/tr/veri-isleme-sozlesmesi — data processing agreement