It answers inbound calls on your own number, calls a lead back the moment they submit your form, and takes browser calls straight from your site. It answers from your own documents, books the appointment on the call, and transfers to a person when the customer asks for one.
Omnichannel AI customer assistant
One AI assistant for WhatsApp, Instagram, Telegram and email
TalkOmni answers your customers from your own documents, takes real actions in your systems, and hands off to a human when it matters, across every channel, in one place.
Answers from your own docs
Accurate answers from your own documents
TalkOmni reads your guides, price lists and FAQs and gives customers reliable, source-grounded answers.
Landing pages & forms
Launch landing pages without a developer
Build branded landing pages and embeddable forms in a no-code wizard. Every submission lands in your inbox as a tracked lead.
Embeddable forms
Design a form once, embed it anywhere
Compose fields in the visual wizard, drop a single script tag into your site, and every submission arrives spam-filtered with its source tracked.
Real actions
It doesn't just reply, it takes action
Check an order, book an appointment, open a ticket. TalkOmni performs safe, authorized actions inside your own systems.
Human handoff
Hands the chat off to a human when it matters
For complex cases the conversation is passed to a live agent seamlessly, with the full history intact.
No credit card
Live in minutes
Cancel anytime
14-day free trial. No credit card required.
T
Voice agent
Form submitted · Emma Clarke
Calling +44 20 ••• 41 82
Answering from your documents
Appointment bookedTransferred to a rep
Outbound on your own number. The same agent answers inbound calls on your line and takes browser voice calls from your site.
T
14-day free trial. No credit card required.
TalkOmni
online
Where's my order?
Order #1042 shipped today 🚚 Arriving tomorrow.
Thanks!
You're welcome! Anything else I can help with?
typing…
FAQ
What is TalkOmni?
Which channels does it support?
Can a human take over?
yourbrand.com/l/spring-campaign
Get 20% off your first service
Full name
Phone number
Claim the offer
1 new lead captured
Form designer
Embed
Full name
Email
Send
<script src="talkomni.com/forms.js">
T
TalkOmni
Can I book an appointment for tomorrow?
book_appointment · done
Booked! Tomorrow at 2:00 PM. You'll get a reminder before it starts.
T
TalkOmni
This one needs a specialist. Connecting you to a teammate with the full history.
Alex joined the conversation
A
Hi, I'm Alex 👋 I can take it from here.
One assistant across all your channels
WhatsAppInstagramMessengerTelegramEmailWeb chat
6
Channels, one assistant
24/7
Always-on replies
50+
Languages spoken
One tap
Human handoff
What TalkOmni does
Not a scripted chatbot. A grounded assistant that knows your business and can act on it.
Voice, not just chat
Calls a lead back the moment they submit your form, answers inbound calls on your own number, and takes browser voice calls from your website widget. It answers from your documents, books on the call, and transfers to a person.
Answers from your documents
Upload price lists, catalogs, FAQs and policies. TalkOmni answers from your own knowledge with retrieval-grounded accuracy, never guesses.
One brain, every channel
WhatsApp, Instagram, Messenger, Telegram, email and your website chat widget run on a single assistant with shared memory and one handoff queue, not six disconnected bots.
FAQ videos on your site
A separate embeddable widget answers your visitors' most common questions with short videos and written answers, before they ever open a ticket.
Landing pages on your own domain
Build a campaign page in the same wizard, publish it, and point your own domain at it. The form inside feeds the same pipeline.
Forms that capture leads
Design an embeddable form from a ready-made template, put it on your own site, and every submit becomes a lead with the campaign that brought it attached.
Takes real actions
The assistant looks things up and acts in your systems (check an invoice, a payment status, or open a support ticket), with every write whitelisted and audited.
Hands off to a human
When a customer asks for a person, or the assistant is unsure, the conversation moves to a live agent in the same thread with full history.
One pipeline for every lead
Captures from chat, phone, forms and landing pages land on one board you move through stages, export to CSV, or push into your own CRM.
Books appointments
Set your working hours once and the assistant takes bookings in chat or on the phone, never double-books a slot, and reminds the customer before the visit.
Speaks your customer's language
Replies in the language each customer writes in, so you serve a global audience without running a separate bot per market.
Secure by design
Per-tenant isolation, encrypted keys, server-authoritative pricing and an audit trail for every action the assistant takes.
Explore what TalkOmni can do
Beyond the shared inbox: an action layer into your own systems, a voice agent on your own number, forms and landing pages that capture leads, a pipeline to work them, booking that never doubles up, an ops copilot over your data, and FAQ videos on your site.
From sign-up to a working assistant in an afternoon.
1
Connect your channels
Plug TalkOmni into WhatsApp, Instagram, Messenger, Telegram and your own support mailbox.
2
Add your knowledge and tools
Upload your documents and connect your backend so the assistant can answer and act.
3
Go live with handoff
The assistant handles routine conversations and escalates to your team when needed.
T
TalkOmni
online
Where's my order?
Order #1042 shipped today 🚚 Arriving tomorrow.
Thanks!
You're welcome! Anything else I can help with?
typing…
See it in action
A real question, a real answer from your docs, and a human handoff when it matters.
Answers from your documents
Upload price lists, catalogs, FAQs and policies. TalkOmni answers from your own knowledge with retrieval-grounded accuracy, never guesses.
Takes real actions
The assistant looks things up and acts in your systems (check an invoice, a payment status, or open a support ticket), with every write whitelisted and audited.
Hands off to a human
When a customer asks for a person, or the assistant is unsure, the conversation moves to a live agent in the same thread with full history.
This site runs the same assistant. Open the chat and ask it anything.
Built for real customer operations
Wherever your customers message you, TalkOmni carries the load.
Customer support
Resolve routine questions instantly and escalate the rest, around the clock.
Billing & collections
Answer invoice and payment questions and guide customers to pay, grounded in real account data.
Pre-sales & lead capture
Qualify interest, answer product questions and route hot leads to your team.
Appointments & orders
Take requests, check availability and confirm, then hand off the edge cases.
Enterprise-grade from day one
Security and tenant isolation are built into the core, not bolted on.
Tenant isolation
Every query is scoped to your organization. No cross-tenant reads, ever.
Whitelisted actions
Reads are free; writes are explicitly allowed, parameter-validated and audit-logged.
Server-authoritative billing
Prices are computed on our servers from the catalog, never trusted from the client.
Encrypted secrets
Your keys and tokens are encrypted at rest per tenant and never logged.
Why TalkOmni, not a generic chatbot
Most bots follow a script. TalkOmni knows your business, acts on it, and knows when to step aside.
Generic chatbot
TalkOmni
Chat only
An AI voice agent that calls leads back, answers your line, books on the call and transfers to a person
Scripted replies and keyword flows
Grounded answers from your own documents (RAG)
Can only talk
Takes real actions in your systems, whitelisted and audited
One channel, or disconnected bots
WhatsApp, Instagram, Messenger, Telegram, email and a web chat widget on one brain
Dead-ends or a support ticket
One-tap human handoff in the same thread, then auto-resume
No structured lead capture
Built-in form designer for lead capture
No access to your data
Semantic SQL: natural-language questions over your database
Shared and opaque
Per-tenant isolation, encrypted keys, full audit trail
Simple, transparent pricing
Start free for 14 days. No credit card required.
Basic
25% off
$99$74 / month
Billed annually at $990/yr
Most popular
Pro
25% off
$299$224 / month
Billed annually at $2,990/yr
Enterprise
25% off
$599$449 / month
Billed annually at $5,990/yr
Frequently asked questions
What is TalkOmni?
TalkOmni is an omnichannel AI customer assistant. It answers your customers from your own documents, takes real actions in your systems, and hands off to a human when needed, across WhatsApp, Instagram, Messenger, Telegram, email and a website chat widget.
Who is behind TalkOmni?
TalkOmni is built and operated by Genez LLC, a US-registered company (D-U-N-S 144987434). It is an independent product and is not affiliated with any similarly named tools or companies.
Do I need technical skills to set it up?
No. You upload your documents, connect a channel and go live from the panel. No code is required for the core assistant.
Is there a free trial?
Yes. You can start a 14-day free trial with no credit card required, and cancel anytime.
How long does it take to go live?
Most teams are live the same day: upload knowledge, connect a channel and test in the panel before turning the assistant on.
Which channels does TalkOmni support?
WhatsApp, Instagram, Facebook Messenger, Telegram, email read straight from your own mailbox, and an embeddable website chat widget, all from a single assistant and a single inbox.
How do I connect WhatsApp?
You connect WhatsApp from the panel through Meta's WhatsApp Business platform. Business verification with Meta can take a few days, so it is best to start it early.
How do I connect Messenger?
Messenger is tied to a Facebook Page, not to a personal profile, so you need an admin role on that Page. From the panel you can either sign in with Facebook and pick the Page, or paste a Page access token; we resolve the Page from the token and subscribe it to messages for you. Generate the token from Business Settings, System Users where you can, because a Page token minted that way does not expire.
Running live in our own companies every day: answering customer questions 24/7, pulling answers straight from their own data, and handing off to a person when it matters.
Only real conversations reach the service desk
ALC Servis
Live deployment
Customers check their repair status from the website widget at any hour; repeat questions are answered automatically, and the service desk only sees the conversations that truly need a person.
Plain-language access to data, no report to wait for
Sovtajyeri
Live deployment
The operations team asks questions in plain language and gets answers straight from their own database. No SQL, no waiting for a report.
Applications and questions in one assistant, seamless human handoff
TürkAsistans
Live deployment
One assistant answers dealer applications and customer questions on the site, and hands the conversation to the team when it matters.
Put an AI assistant on your channels today
Answer faster, act automatically and never leave a customer waiting.
