A front office for your practice, while you are in session
Messages come in between sessions, in the evening and at night. The assistant answers from your own articles, books the session with the time held for the visitor, sends your intake questionnaire with sealed answers, and hands you the conversations that need you.
Three things off your plate
- 1
It answers in your words
Upload your articles and point it at your site. The assistant answers from them in the client's language, and says a question is for you instead of guessing.
- 2
It books the session
In the chat, on Instagram or through a booking form on your page. The time the visitor picks is held while they fill in the form, so nobody else can take it.
- 3
It sends the intake
After every booking the client receives your pre-session questionnaire. The answers are encrypted and only you and your admins can open them.
Built for a practice that runs on appointments
Evening and night messages
Questions that arrive between sessions or after midnight get an answer from your own material, and the ones that need you are handed over with the whole conversation.
Booking with your rules
Session length, the break between sessions, the days you work and how far ahead people can book. A chat or a form never lands on a taken time.
Sealed intake questionnaires
Health, family and relationship questions stay out of the lead list, out of Excel and out of the assistant's reach. A booking form can pick the right questionnaire, say one for a couple and one for a child.
Private session notes
Dated notes on each appointment for you and your team, never shown to the client, the assistant or any export.
A page for your workshop
A registration page on your own domain with a seat limit and one registration per person, and a report of which ad brought each registration and what it cost.
Reminders in the client's language
24 hours and 1 hour before the session, on the channel the client wrote on and from your own e-mail address.
An erasure request in one action
When a client asks to be forgotten, enter their e-mail or phone and their data goes from every project at once, questionnaires included.
Frequently asked questions
- Who is this for?
- Family counsellors, psychologists, coaches, dietitians and other practitioners who work by appointment and answer their own messages today.
- Is it safe for sensitive answers?
- The intake questionnaire is the place for them: its answers are encrypted, readable only by the company owner and admins, never read by the assistant, and deleted after the retention period you set. Chat conversations are not encrypted field by field, so steer clinical detail into the questionnaire rather than the chat.
- Which plan does a solo practice need?
- Basic covers it: booking, 3 active surveys, 2 live pages and 500 form submissions a month. Voice calls are an add-on on any plan.
- Do I need Google Calendar?
- No. Sessions live in TalkOmni. If you already keep a diary, import it from Excel and carry on from there.
- Will clients know they are talking to an assistant?
- Yes. The assistant says it is an AI where the law requires it, and hands the conversation to you when a client asks for a person.