Effective date: October 8, 2026 · Version 1.1
1. Who this applies to
TalkOmni is sold to businesses and professionals, not to consumers, so consumer withdrawal and distance-selling rights do not apply. This policy sets out how cancellations and refunds work under our Terms of Service.
2. Subscriptions
TalkOmni is billed as a subscription priced in USD and charged in advance for each billing period; checkout may charge the equivalent in your local currency. Taxes are added at checkout by the merchant of record; see section 4 of the Terms of Service. You can cancel at any time from the billing portal in your dashboard or by emailing support@talkomni.com.
3. Free trial
A workspace can take one 14-day free trial. Starting it requires a payment method, and nothing is charged during the trial. When the trial ends, the subscription starts automatically and its first period is charged, unless you cancel before the trial ends. Cancelling during the trial costs nothing.
4. Cancellation
When you cancel, your subscription stays active until the end of the current billing period and is not renewed. We do not automatically pro-rate or refund the remaining days of a period unless required by law. Your data stays available for export for 30 days after the subscription ends, as described in the Privacy Policy.
5. Subscription fees
Subscription fees already charged are non-refundable. If you believe you were charged in error, such as a duplicate charge, a charge after a cancellation took effect, or a plan you never activated, contact us within 14 days of the charge and we will review it in good faith and refund what was charged in error.
6. Setup fee
A one-time setup fee covers onboarding and configuration work. It is refundable in full before that work starts, and non-refundable once it has started.
7. Add-ons and prepaid balances
Add-ons such as extra tool packs, voice minutes, avatar credits and extended file retention are billed alongside the subscription. Usage-based balances are consumed as you use them; the unused part of a balance is not exchanged for cash and is not refunded on cancellation, though it stays usable until the end of the period you paid for. Third-party costs we have already incurred on your behalf, such as telephony minutes actually spent on calls, are never refundable.
8. Service interruption
If a paid feature is unavailable for an extended period because of a fault on our side, contact us. We will look at a service credit on the next invoice, in proportion to the affected period. This is our sole remedy for downtime; see section 12 of the Terms of Service.
9. How to request a refund
Email support@talkomni.com with your account email, the invoice or charge in question, and a short description. We aim to respond within two business days. Approved refunds are returned to the original payment method through Stripe, the merchant of record (shown as Link on your statement), normally within 5 to 10 business days depending on your bank.
Please contact us before opening a chargeback with your bank. A chargeback opened while we are reviewing your request may lead to the workspace being suspended until it is resolved.
10. Changes and contact
We may update this policy as the service evolves; the version and effective date above are updated accordingly.
Genez LLC · 1209 Mountain Road Pl NE #8028, Albuquerque, NM 87110, USA · support@talkomni.com