Someone writes your keyword, your PDF lands in their DMs
Your post says "write GUIDE". When someone does, TalkOmni sends your PDF in the same Instagram conversation within seconds, the same file every time, before the assistant says a word. You see who asked, and can open their conversation.
Live before your next post
- 1
Upload the PDF
Up to 25 MB, with a short message to send before it if you like.
- 2
Give it a keyword
One or more words per document. The whole message has to be the keyword, so "I would like the guide" is answered by the assistant instead.
- 3
Watch the requests
The Requests list shows who asked and when, and opens the conversation each request came from.
What keyword documents give you
The same file, every time
No model decides what to send. The keyword brings the document you attached to it, so a campaign never depends on how the assistant reads a message.
Works while you are in the chat
If someone on your team is handling the conversation, the document still goes out and the conversation stays with them. Nobody else steps in.
A file in the DM, not a link
On Instagram the PDF arrives as a file card with its own name in the conversation, so the person does not have to leave the chat to find it.
Tags the people who ask
A document can add a tag to everyone who requests it, ready for your next e-mail campaign.
No endless downloads
The same person gets the same document at most three times in 24 hours. After that, the assistant answers.
Update without losing the keyword
Upload a new version from the document's edit screen. The keyword, the name and the request history stay.
Frequently asked questions
- Does it answer comments under my posts?
- No. It works on direct messages only, so your post asks people to write the word in a DM.
- Does it work on WhatsApp or Messenger?
- This page is about Instagram, where the PDF arrives as a file in the DM. Ask us before you plan a campaign on another channel.
- What counts as the keyword?
- The whole message. Capital letters, the Turkish I and İ, and punctuation around the word do not matter; a sentence that merely contains the word does not trigger it.
- Can I take a sent file back?
- No. Instagram gives a business no way to delete a file it has sent. Deleting the document stops new sends only.
- Which plan includes it?
- Every plan. Basic keeps 3 documents, Pro 15 and Enterprise 50, and sending a document does not use your AI replies.