Let the assistant take room and table reservations
Enter your hotel's room types or your restaurant's tables once. The assistant takes reservations on WhatsApp, Instagram and your website, in the guest's language, and never gives the same room or table to two people. It reminds guests before they arrive; you mark whether they came.
Start taking reservations in three steps
- 1
Enter your rooms or tables
For a hotel, room types: how many rooms, how many adults and children one room sleeps, and the nightly price it starts from. For a restaurant, table groups and service hours: up to three periods a day, and how long a table is kept.
- 2
The assistant takes the reservation
The guest writes the date and how many people. The assistant checks what is free, collects the details and writes the reservation; when nothing is free on the asked date it offers the nearest free dates, and for a table the nearest free time. Tables are confirmed at once and room requests wait for your team. You can switch either in the settings.
- 3
It follows up until arrival
A reminder goes 3 hours before a table and a day before a stay. When the day comes you mark the guest as came or did not come; a no-show's table or room goes back on sale.
What reservations give you
Room types and nights
How many rooms of each type, their capacity (adults, children, total) and, if you like, a starting nightly price. Check-in and check-out times, minimum and maximum nights, rooms per request. The assistant asks for the adults and every child's age for each room, and suggests more rooms when a group does not fit in one.
Table groups and service hours
How many tables you have and how many each seats; lunch and dinner service, every 15, 30 or 60 minutes. The assistant gives the smallest free table that fits the party and keeps the big tables for big groups.
The same room or table is never sold twice
The room type or table group is locked while a reservation is written; of two requests at the same moment, only one gets the last room. For tables the most guests seated at once is what counts, so two seatings one after the other never block each other, and a seating that runs past midnight is counted right.
Your team confirms, or it confirms at once
With team confirmation the request holds the room for the hours you set and lapses if nobody confirms it, freeing the room. With instant confirmation the reservation is final as soon as there is space. Your decision reaches the guest in the chat and by e-mail.
Every text channel
WhatsApp, Instagram, Messenger, Telegram, e-mail and the chat window on your website. All of them write to one book, and your team is notified in the app and on their phones.
A reminder before arrival
A separate lead time per business type: 3 hours for a table, a day for a stay by default. It goes in the guest's chat first and by e-mail when the chat cannot reach them. Reservations you enter by hand are reminded too.
List, calendar and Excel
Requests waiting for you sit at the top of the list. Add a reservation agreed on the phone by hand, see the day and the week on the calendar, and bring records from your own system in or out with an Excel file.
Closed dates
Close a night you sold elsewhere, a room under renovation or a private event. The assistant never offers that date; reservations already made for it stand.
Frequently asked questions
- Does it take a deposit or a payment?
- No. Put your IBAN or a payment link in the confirmation note; the guest receives the note when the reservation is confirmed. You keep track of the payment.
- Does the assistant quote prices?
- Only the starting nightly price you entered for a room type. It never works out a total; you give the final price, with season rates and child discounts.
- Does it sync with Booking.com or my hotel software?
- Not yet. Enter a night you sold elsewhere as a closed date. You can import reservations from your own software with an Excel file and export the ones taken here.
- Does it take reservations on the phone?
- Not yet. Room and table reservations work on the text channels. The voice assistant answers questions and books appointments on the phone.
- What happens when a large group writes?
- A group bigger than your largest table is handed to your team, and you decide whether to join tables. At a hotel one request can take several rooms, up to the number you set.
- Can I use it in the same project as appointments?
- Yes. A hotel with its own restaurant, or a business that takes both sessions and reservations, switches both on. The assistant tells them apart and asks when it is not sure.
- Which plans include it?
- Every plan, Basic included.