Last updated: June 26, 2026
Effective date: July 2, 2026 · Version 1.0
1. What cookies are
Cookies are small text files stored in your browser when you visit a website. Related technologies such as browser local storage work similarly. This policy explains which cookies and storage TalkOmni uses on talkomni.com and why.
2. Our approach
We use only what the service needs to work. TalkOmni does not use advertising cookies, cross-site tracking cookies or third-party analytics trackers on the website.
3. Cookies we set
| Name | Purpose | Duration | Type |
|---|---|---|---|
| auth_token | Keeps you signed in to the dashboard (HTTP-only) | 12 hours | Strictly necessary |
| refresh_token | Renews your session securely (HTTP-only) | 30 days | Strictly necessary |
| TALKOMNI_USER_LOCALE | Remembers your language choice (TR/EN) | Persistent | Preference |
We also use browser local storage for interface preferences such as the light/dark theme of the dashboard, and, inside the embeddable chat widget, a conversation identifier so your chat can continue where it left off. These values stay in your browser and are not used to track you across sites.
4. Third-party services
Some flows involve third parties that may set their own cookies under their own policies:
- Stripe: when you open the checkout or billing portal (hosted by Stripe), Stripe sets cookies required for secure payment processing and fraud prevention.
- Cloudflare Turnstile: protects public forms and the chat widget from bots; it may use cookies or similar identifiers strictly for that verification.
- Google reCAPTCHA: protects the sign-up flow from automated abuse and may set cookies as part of that verification.
5. Managing cookies
You can delete or block cookies in your browser settings at any time. Blocking the strictly necessary cookies listed above will prevent signing in to the dashboard. Language and theme preferences reset when their storage is cleared.
6. Changes and contact
We may update this policy as the service evolves; the version and effective date above are updated accordingly. Questions: support@talkomni.com.